Frequently Asked Questions
Everything you need to know about shopping with IDA+S
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard domestic shipping takes 3-5 business days, while international shipping can take up to 10-14 business days depending on the destination.
What is your return policy?
IDA+S offers a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. As our collections range from tailored to oversized fits, we recommend checking the 'Fit Notes' section for individual garment advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through specialized financing partners at checkout.
Are your materials sustainably sourced?
At IDA+S, we prioritize ethical production. Over 80% of our current collection is crafted from organic, recycled, or deadstock fabrics to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our support team via live chat or email.